Frequently Asked Questions
I've put together a small FAQ for how our own design studio runs to help eliminate the unknown. By no means does this FAQ cover all aspects of design as each project is completely unique, but my hope is that you become confident in the process and take the next step - Let's Talk!
“Will you go over the Letter of Agreement with us thoroughly before signing?”
Of course! We want to remain transparent with you as best as we can, so going over the Letter of Agreement is one way to clarify both of our expectations and give you peace of mind before the project begins.
"Do you work with contractors?"
Arbor Press does not provide contractor services, so independent contractors and tradespeople hired by the client are an integral part of the process. We believe that working together and collaborating with other trade professionals elevates the design experience and the overall result. Furthermore, we've worked on previous projects with quality trade professionals and can provide recommendations when necessary.
"What if I decide mid project to change the scope of the design?"
We do our best to plan for the entire scope at the beginning in order for the project to continue on as smoothly as possible. However, if you decide you want change the scope, a new contract will be drawn up for the additions.
"Can I shop on my own?"
We ask that you do not shop on your own without a detailed "Specification" for the item from us, as shopping on your own without sticking to the design plan may alter the design, space, or budget.
"What is the difference between a Specification and Proposal?"
A Specification is a detailed document on the exact item for you to purchase. A Proposal is used by us to request payment for items we purchase on your behalf.
"What additional costs can I expect?"
We do our best to give you a full cost outlook, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
“How long to projects normally last?”
This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
“How do I place an order?”
Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Webware along with full payment is required to place an order. No item will be ordered by Designer until Designer receives the signed proposal and full payment.
“Can I change my mind after an order has already been placed?”
Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non refundable.
“When are payments due?”
Proposals are due with payment within 3 days. Invoices for Design Fees and reimbursable expenses are due within 48 hours. Invoices more than 7 days past due will accrue a 10% late fee per week and all work will cease until invoice is paid.
“What if I have concerns about an item?”
Please bring these to our attention immediately so we may discuss your concerns, and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
“Is it necessary to have a specific budget?”
We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of retail stores or a mix of the two. Having a budget is very important for the project to run smoothly and for your expectations to be met. Our minimum interior design budget is $20,000 (not to include construction costs). If you are a repeat client, exceptions can be made at the discretion of Arbor Press.
“How are items delivered?”
Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased in relation to the design project. Items purchased by Arbor Press Interior Design & Remodeling go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation. It is our policy to not deliver items to client’s homes directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees.
“What can I expect on Reveal Day?”
To have fun! We typically reveal the project to our clients first, then, encourage your friends and family to see the project afterwards. As a gift, we throw a small “housewarming” celebration in your honor.